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Hawaiian Airlines

Hawaii is the most stunning place. I lived on the Gold Coast at Paradise Pt for 40 years and Waikiki is better than Surfers Paradise by far. The people are very warm and polite. Definitely put this one on your bucket list. Hawaiian Airlines staff and the plane trip were second to none. First Class ⭐️⭐️⭐️⭐️⭐️

EXTREMELY DISAPPOINTED.... we flew with them only to have our connecting flight in Sydney to Brisbane canceled without them telling us.  We arrived at domestic in Sydney at 9pm to an empty airport to be told that no planes were flying.  Virgin who they codeshare with said they told hawaiin Airlines prior to our departure to Hawaii 2 weeks before...  that late at night and on Vivid weekend  we ended up paying over $300 to stay in a 2 star hotel plus taxi etc
We approached hawaiin for a refund and they stated they called myself and my partner,  I provided proof of our phone logs that we were not called and now have received an email to say they have closed the file and contact virgin for the refund.  Virgin provided me with  confirmation of their contact to hawaiin.  EXPECT to be stranded and EXPECT that hawaiin airlines won't care.

Hawaiian Airlines are our favourite airline to use when flying to Hawaii and the US mainland. The 32kg two bag luggage allowance is fantastic, especially when returning home to Sydney after lots of shopping in the US! We like the 2-4-2 plane configuration and select the extra comfort (premium economy) seats. Staff are always friendly and laid back. We’ve never had an issue with Hawaiian Airlines and will continue to fly with them in the future.

Several years on, I am still chasing a refund for my flight that was cancelled due to covid lock downs.  Customer service is useless to deal with as you only receive a copy and pasted response. Once i am able to travel again,  i will be using anyone other than Hawaiin air, so their 50% voucher is useless to me.

I wouldn't have even given that 1 star.. Not optional must select a star to submit this review..Hawaiian airlines cant even reply to 3 requests that I've made.. Simply provide me with details of baggage numbers on my past trip.. Lost 1 out of my 4 bags travelling from Hawaii - Sydney. I Made a claim through Cover-more Insurance and they investigated and spoke to Hawaiian Airline whom advised I had no bags and now my claim could be jeopardised due to misleading information. You wont be able to retrieve your own information if something happens from experience... I'll  be writing a lot more on social media to send a frustrating message across.

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