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THE ICONIC (Head Office)

Do not shop from The Iconic because they choose delivery companies like Couriers Please who are well known frauds. I used to shop all the time from Iconic but since Couriers Please fraudulently pretended to attempt to drop my parcel off (they were lazy and dropped it off at a storage unit which is too far for me to go and get) but now I will try to shop elsewhere. Because of Iconic continues to do business  Couriers Please, you've lost a loyal shopping customer. I'm willing to pay more for delivery so long as it is delivered with any other courier company excluding FRAUDULENT Couriers Please.

I have used The Iconic a few times now and they have never failed me! Always a super speedy dispatch and delivery, good communication and always have the best prices and promo deals/codes! Not to mention that there’s nothing you could want to purchase that you wouldn’t find on their website, they have everything! Excellent company

They created a voucher that can only be redeemed for items that are delivered by ICONIC, however, there's no easy way to find those items except checking them one by one on the info page (very high percentage of the listings are actually fulfilled by external partners). Customer service has no idea which brands are fulfilled by their DC, yet they have such high prices! Ridiculous customer service and barely fullfillable voucher redemption policy.

Hopeless. Pay for same day delivery and they cancel the delivery because they can't manage it but they keep the order open to be delivered another day, refunding the postage but keeping the rest of the money. This is straight up fraud, they know they can't deliver same day but take your money anyway. Go through Amazon Prime, they deliver when they say they will.

The absolute worst customer service ever !!
Bought Versace sunnies, on 7th June , supposed to be delivered 11th , nothing came , no updates , instant chat with "tilly" stopped responding,  nobody was able to give any answers, ..managed to get through on the phone , unable to answer my questions...now 19th June and still waiting for a refund..
The first and last time I use MORONIC

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