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Adore Beauty Group

Genuinely sad to write this review. After using Adore Beauty regularly for many years, I think it is time to break up. My last package was delivered by "Go People" to the WRONG address. I received no delivery notification, so had no idea it had been delivered.

Only for a lovely, kind woman at the wrong address calling me, I would not have been able to get it. When I raised this with customer service, they kept misunderstanding me, telling me that my package was sent back to the depot and would be out soon.

After three emails back and forth, I have simply given up. I feel like they have switched from other delivery providers, maybe Aus Post, to cheaper options, and when I am spending significant money, I expect better service levels/explanations/customer service. So sadly, after so many years, this is me breaking up with Adore Beauty.

DON"T USE THIS COMPANY - they do not stand beside you as a cusotmer. After using Adore for a couple of years now and thinking you were great I have just had the biggest let down. I purchased $400 that was never delivered.  Spent time on your so called help chat to no use at all - no response, completely ignored. I can;t believe your bad service.

I’ve been a customer for years and have always appreciated the quality of service and products.

I recently had an issue with one of my orders (caused by Austpost not Adore) and Tristan from Adore went above and beyond to ensure I received my delivery in time.

Thanks so much and keep up the good work!

I have been using this company buying beauty products for a while. Initially it was quick and easy and the customer service was great. But everything goes downhill since this year. The parcel takes more than a month to arrive, the website takes ages to load with my fast speed internet. After all the marking around placing the order, they randomly cancel the order and ask you to pay again and reorder. Not sure what happened but with all the trouble I had this year I’m no longer using them again. The customer service became so unhelpful that they are not willing to solve any trouble except asking you to reorder. With this kind of attitude, your business doom to fail.

I was a dedicated customer prior to Quadrant Private Equity taking over. As with the majority of private equity takeovers, service became subpar, and this was not the fault of the remaining staff. Private equity firms take over and then gut companies. And that is the end of the story for Adore Beauty. What a shame for what was a fantastic Australian company

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