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Oros Hotel and Apartments

Rooms very dirty (dusty, dirty toilet) and we did complain to front desk but all they can do is send housekeeping the next day to clean. Still have to stay one more night.

Update: They moved us to a different room unfortunately its the same story, dusty dirty and smelled like someone cooked spicy food in it. They then told me they will be unable to meet my standards so that's that.

My team had a terrible experience at the Oros in Oakleigh during their three nights. Rooms were uncomfortable, appliances did not work correctly and the customer service was non-existent. When the negative experience was brought up with management,  the manager was aggressive, rude and did not provide any suitable resolution except for a $10 parking voucher. A sincere apology would have been fine.

My company has regular business in Oakleigh, but we will never be using Oros Hotel and Apartments again.

Edit: Just as a note, it was 11:30PM when the hotel offered to change the room. My team were prepared to sleep, as they had an early work day in the morning. They were not offered to change the next day. The response from the hotel below also ignored the rude customer service provided by management, the issues with the TV in the hotel not working and a faulty fridge. I believe the response further shows a lack of care and is an attempt to pass along responsibility. Not a great look for Oros Hotels and Apartments in Oakleigh.

Lovely soft comftable bed, we were upgraded to a top floor apartment for free, very clean, free fast internet, great 2 night stay.

Great service always feels welcome. We get upgrades most of the time. Room clean and tidy. Great location to all restaurant and shops

The room appeared clean but was dusty. After our 2-night stay, we requested housekeeping, but only the bed was made, not the sheets changed, as shown in attached photos. Due to hygiene issues, I wouldn't return.

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